At Your Service

At the award winning BEST WESTERN PLUS Columbia River hotel we take pride as innkeepers in providing our guests with a true quality experience, but most rewarding of all is the lasting relationships with our guests and friends who over the years have called our Hotel their home.

Our not so secret weapon has always been our uncompromising levels of service, and our service team is one of the best in the business.

Who We Are

We are dedicated to enhancing the guest experience through continuous innovation and investment. Our hotel embodies a true home away from home for those who know and appreciate the best. The Best Western Plus Columbia River Hotel has been recognized over the years for its many accomplishments including...

 

  • Directors award 10 years running (top 20% of all Best Western Hotels Worldwide for maintenance and cleanliness)
  • Three time recipient of the prestigious Chairman’s award
  • Best of the Best Customer Care award 2008
  • Trip Advisor Certificate of Excellence 2013
Blue Ribbon Green Key

 

 

How We Behave

People respond best when they are treated with respect, trust, and given the latitude to perform to the best of their ability. We seek to deal with others as we would have them deal with us.
 
 

What We Believe

Our success over the years is largely attributed to having the most talented, passionate people in the industry. Our people are our greatest advantage. We hire people who attract people, committed to quality, and are dedicated to ensure that all customer expectations are exceeded.
 
 

How We Succeed

By creatively focusing on our product, price, service and atmosphere we will exceed our guest’s expectations. We strive to do so effectively, efficiently and in an excellent manner, for our customers, employees and company together in the relentless pursuit of success.
 

 

A BEST WESTERN FOR EVERY GUEST

Crown Columbia Hotel
Best Western Plus Columbia River Hotel Trail
Surestay Rossland
Kootenay Lakeview Resort

1001 Rossland Avenue Trail, British Columbia Canada V1R 3N7
Local: (250) 368-3355       Reservations: 1 (800) 465-6682
Fax: (250) 368-3930       Email: [email protected]
Photo Credits: Tourism Rossland / Ryan Flett | Lower Columbia Tourism / Dave Heath

Best Western, The World's Biggest Hotel Family®
Each Best Western® branded hotel is independently
owned and operated.

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